Order Process

Step

1

Step

1

Choose a Model

First you need to choose a model.

For this task we recommend you to check out the Custom In-Ears category. Here you’ll find all our models and you can click on them to get more info. Everything you need to make your decision you will find it here. Once you've made up your mind you can click on the Order Now button and go to the next step.

Step

2

Step

2

Customize It

This is the part where you go crazy.

With our Customization Console you can build your unique in-ear monitor. You can choose solid or translucent colors for the Shell or inside part, choose solid, translucent or special materials for the faceplates or outside parts, choose variations of our default silver logo or even upload your own custom artwork wether it's one color or full color, all while you see your total getting updated in real time. You can mix and match at will, and if you're short of ideas you can visit our Gallery.

Step

3

Step

3

Check Out

Ok, at this point you've pretty much done all the heavy lifting.

The next and final step is to click the Add to Cart button within the console. Now you can review your Shopping Cart and proceed to Check Out. Or if you would like to order another set or accessory, continue shopping and then check out.

Step

4

Step

4

Get Impressions

Once you've placed your order it's time to have your ear impressions done.

Please visit the Audiologist section on this website where you'll find complete instructions for getting your impressions done and a list of audiologists that can take them for you.

Alternatively you can download and print our instructions so you can take them to your appointment

Step

5

Step

5

Turnaround Times

Now that you have your impressions, please send them to: 5528 Commerce Dr. Orlando, FL 32839.

Standard turnaround time for Custom In-Ears is 4 Weeks, if you need your In-Ears sooner you can check out our Rush Order options:


  • 2 Week Rush Order: $100
  • 1 Week Rush Order: $200
  • 2 Day Rush Order: $300
  • Same Day Rush Order: $500*


* Same Day option requires your impressions to be on site before 10:00am.

International Orders

If you live outside the US and would rather have somebody attend you in your native language please look up our Dealers page to find a sales representative near you, or if you can't find one, please contact us via Whatsapp +1 321-307-4080