This warranty is extended by Clear Tune Monitors, INC. ("CTM") in lieu of all other warranties, either expressed or implied, including the implied warranty of merchantability. CTM does not authorize any person to create for it any other obligation or liability in connection with its products. CTM shall under no circumstances be held liable for loss of time, inconvenience, commercial loss or consequential damages. CTM reserves the right to make any changes to the warranty at any time.
CTM extends its warranties only to the original purchaser, and only to the extent the purchase was made directly from CTM or via an authorized reseller.
If a product is found to meet the criteria for a valid warranty claim, CTM will, at its sole discretion, either repair or replace the product. Replacement products may be new, factory refurbished, or an equivalent product, to be determined at the discretion of CTM.
The customer is responsible for the cost of shipping back to CTM for all repairs and warranty claims and services. CTM will cover the costs of shipping back to the customer only for products within warranty.
Warranty claims will be considered only if the following three conditions are met:
- Customer presents proof of retail purchase.Product was registered within the first 15 days of retail purchase.Custom Mold In-Ear Devices
1 Year Limited Warranty For Customs
- CTM offers a one-year limited warranty for Custom Mold In-Ear Devices ("Customs").
- CTM warrants Customs to be free from defects in materials and workmanship in either the external shell or internal components for a period of one year from the date of fulfillment. CTM will, at its sole option, replace or repair customs that meet warranty criteria.
30-Day Fit Guarantee For Customs
CTM offers a 30-Day Fit Guarantee to ensure the proper fit of your Customs.
If your Customs do not fit properly, simply submit a claim to our support team within 30 days of receiving your Customs. Upon receiving your claim, our team will provide you with an official claim form to fill out and return to us. The claim form must be completed and returned within 5 business days.
If your claim is approved, you must ship your Customs to either our Orlando headquarters, or one of our authorized service centers. You are responsible for the cost of shipping us your Customs, but we will cover the cost of shipping them back to you upon completion of this process. Depending on the circumstances, we may also require you to send us new impressions, for which you would bear responsibility for the cost. Whenever possible, we will try to adjust your original Customs, but if refitting is not possible we may, at our discretion, choose to rebuild your Customs or build entirely new Customs.
90 Day Limited Warranty For Serviced Customs
CTM offers a limited 90 day warranty for service and repair work conducted on Customs at our Orlando headquarters, or an authorized CTM service center. This warranty is limited to repairs made, and does not cover inner components.
Universal Fit In-Ear Earphones, Powered & Non-Powered
1 Year Limited Warranty for B.A. Driver Non-Powered Universals
CTM offers a limited one year warranty on our B.A. Driver Non-Powered Universal Fit In-Ear Earphones ("B.A. Driver Non-Powered Universals").
CTM warrants our B.A. Driver Non-Powered Universals to be free from defects in materials and workmanship on external or internal components for a period of one year from the date of delivery.
30 Day Limited Warranty for Dynamic Driver Non-Powered Universals
CTM offers a limited one year warranty on our Dynamic Driver Non-Powered Universal Fit In-Ear Earphones ("Dynamic Driver Non-Powered Universals").
CTM warrants our Dynamic Driver Non-Powered Universals to be free from defects in materials and workmanship on external or internal components for a period of thirty days from the date of delivery.
CTM will choose to replace or repair Universals covered by warranty at its sole discretion.This warranty does not include any universal fit in-ear earphones that contain or utilize a battery, such as truly wireless earphones ("Powered Universals'').
30 Day Limited Warranty for Powered Universals
Powered Universals will be offered with a 30 day limited warranty.
CTM warrants that these models will be free from defects in materials and workmanship on components both internal and external. CTM will replace or repair Powered Universals covered by warranty at its sole discretion.
30 Day Limited Warranty for Accessories.
CTM offers a 30-day limited warranty on official accessories.
CTM warrants accessories to be free from defects in materials and workmanship for a period of 30 days from the date of purchase. CTM will replace any accessories within warranty. This warranty does not cover apparel, stickers and universal fit ear plugs.
Standard Cables, Powered & Non-Powered
15 Day Limited Warranty For Standard Cables
CTM offers a 15-day limited warranty on Standard Cables, both Powered and Non-Powered variants ("Standard Cables").
CTM warrants Standard Cables to be free from defects in materials and workmanship for a period of 15 days from the date of purchase. CTM will replace or repair Standard Cables within warranty.
Premium Cables, Non-Powered
1 Year Limited Warranty for Premium Cables
CTM offers a one-year limited warranty on all Premium Cables.
CTM warrants Premium Cables to be free from defects in materials and workmanship for a period 1 year from the date of purchase. CTM will replace or repair all cables within warranty.
Void Warranty Information
All CTM warranties are deemed void if any of the following criteria occurs:
Any damage caused by accident, abuse misuse, misapplication, liquids, perfume, excessive volume or any other damage caused by user's negligence.Damage caused by service (including upgrades and expansions) performed by others than CTM.Products clogged by debris, earwax or any other residue as a result of inadequate user maintenance.Any defect attributable to any failure or damage beyond the reasonable control of CTM.A product or a part that has been modified without the written permission of CTM.